WE WANT YOU ON OUR TEAM

Signature Harley-Davidson is seeking an associate who can provide prompt, dependable and high-quality assistance to all employees of the Service Department. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

Helping Service Personnel

• Ability to accept and follow directions.
• Help Service Department employees to run an efficient and customer oriented department.
• Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
• Assist Technicians with keeping the service department clean and organized.
• Assist with new motorcycle un-crating and set-up.
• Maintain and periodically check inventory of charged motorcycle batteries.
• Deliver service bikes as needed.
• Re-fill stock of oil, electrolyte material, or other supplies, as needed.
• Assist technicians or other dealership personnel, when asked. 

Customer Service

• Greet external customers immediately, in a courteous and friendly manner.
• Handle requests quickly, and courteously.

Other Duties

• As assigned 

Supervisory Responsibilities

• No Supervisory Responsibilities
  

Commitments

• Follow directions
• Ask questions when in doubt

Qualifications

• Ability to accept and follow directions.
• Demonstrated willingness to work flexible hours.
• Must maintain a valid driver’s license and acceptable driving record to our insurer.

Physical Demands

• The noise level in the work environment is usually loud. 
• Requires the use of both hands. 
• Frequently requires to bend, stoop, crouch, reach, push, pull, handle tools, and lift up to 50 lbs. of material
• Occasionally requires the ability to balance and push a 900 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts. 
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Signature Harley-Davidson offers:

401k retirement plan available medical, dental and vision insurance available paid time off,  employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Signature Harley-Davidson is seeking an experienced motorcycle service advisor who can provide prompt, dependable and high-quality vehicle sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

• Service Department Operations
• Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Diagnose problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customers.
• Assign jobs to technicians based on skill level and current resource utilization.
• Review work-in-progress to ensure quality and timeliness.
• Occasionally assist technicians when they are having difficulty performing service work.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
• Perform cashier functions, as needed.
• Make estimates for internal and wreck repairs.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service and parts management
• Other duties as assigned.

Customer Service

• Provide superior customer service to both internal and external customers
• Promptly notify customers of any changes, delays, or additional work needed.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

Qualifications

Model superior customer service behavior for all interactions with customers and employees.

Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership or the demonstrated ability to quickly learn them.

Must maintain a valid driver’s license and acceptable driving record to our insurer.

Must hold a motorcycle endorsement or must be willing to get within 60 days of employment

Occasionally requires the ability to balance and push a motorcycle.

Signature Harley-Davidson offers a base pay and performance driven commission along with:
401k retirement plan available medical, dental and vision insurance available paid time off
employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Motorcycle Sales Associate

Signature Harley-Davidson is seeking an experienced motorcycle sales associate who can provide prompt, dependable and high-quality vehicle sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major responsibilities

• Complete and stay updated on training materials
• Attain new and used sales quotas as agreed upon with the sales manager
• Use floor time effectively to meet customer needs and solicit sales of all products
• Present the features and benefits of all products to customers
• Follow procedures to ensure timely and proper completion of all paperwork
• Greet customer immediately, in a courteous and friendly manner

Qualifications

• Must have the ability to get along with a broad customer base
• High energy level
• Excellent communication skills and demonstrated “closing skills”
• Knowledge and experience with sales of Harley-Davidson motorcycle and products sold by the dealership, or the demonstrated ability to quickly learn them.
• Must maintain a valid driver’s license and acceptable driving record to our insurer.
• Must hold a motorcycle endorsement or must be wiling to get within 60 days of employment
• Must be able to stage motorcycle outside and bring back into the dealership at the end of the day when weather permits
• Must be able to demonstrate the operation of the motorcycle to the customer

Signature Harley-Davidson offers a base pay and performance driven commission along with:
401k retirement plan available
medical, dental and vision insurance available
paid time off
employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

MotorClothes Associate

• Provide excellent customer service to all dealership customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customer.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

• Provide prompt and accurate service at cash register.
• Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
• Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
• Create well-organized presentations, which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists
• Attend training sessions to keep current with merchandising an inventory control issues.

• As assigned

• No Supervisory responsibilities

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling
• Demonstrate professionalism in providing customer service.
• Review all assigned HDU training video sessions to keep current in General Merchandise
• Accept direction, follow instructions and work well with others.

• Must have the ability to stand and walk the sales floor for most of the day
• Frequently required to bend, stoop, crouch, reach, and lift 40 lbs of merchandise

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.