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Signature Harley-Davidson is seeking an associate who can provide prompt, dependable and high-quality assistance to all employees of the Service Department. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.
Major Responsibilities
Helping Service Personnel
- Ability to accept and follow directions.
- Help Service Department employees to run an efficient and customer oriented department.
- Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
- Assist Technicians with keeping the service department clean and organized.
- Assist with new motorcycle un-crating and set-up.
- Maintain and periodically check inventory of charged motorcycle batteries.
- Deliver service bikes as needed.
- Re-fill stock of oil, electrolyte material, or other supplies, as needed.
- Assist technicians or other dealership personnel, when asked.
Customer Service
- Greet external customers immediately, in a courteous and friendly manner.
- Handle requests quickly, and courteously.
Other Duties
- As assigned
Supervisory Responsibilities
- No Supervisory Responsibilities
Commitments
- Follow directions
- Ask questions when in doubt
Qualifications
- Ability to accept and follow directions.
- Demonstrated willingness to work flexible hours.
- Must maintain a valid driver’s license and acceptable driving record to our insurer.
Physical Demands
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently requires to bend, stoop, crouch, reach, push, pull, handle tools, and lift up to 50 lbs. of material
- Occasionally requires the ability to balance and push a 900 lb. motorcycle.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Signature Harley-Davidson offers:
401k retirement plan available medical, dental and vision insurance available paid time off, employee retail discount
Signature Harley-Davidson is an Equal Opportunity Employer.
Service Technician
Department- Service Department
Supervisor- Service Manager
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Result Areas
· Service Department Operations
· Customer Service
Major Duties and Responsibilities
1)Service Department Operations
· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Accept work assignments from Service Writer/Manager.
· Request parts for the job as early as possible when needs become known.
· Perform service, repair and customization work in accordance to factory specifications.
· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
· After job is finished ensure proper completion and filing of paperwork.
· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
· Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)Customer Service
· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
· Keep customers’ vehicle cleaner than when it was dropped of.
3)Other Duties
· As assigned.
Supervisory Responsibilities
· No Supervisory Responsibilities
Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all interactions with customers and employees.
· Be prompt and available for flexible scheduling.
· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
· Focus on quality.
Qualifications & Job Requirements
· Completion of a factory authorized training program such as MMI Service School or equivalent work experience
· Current Motorcycle license.
· Service Technicians need both basic and special tools to properly diagnose and service our products.
Physical Demands
· The noise level in the work environment is usually loud.
· Requires the use of both hands.
· Frequently required to bend, stoop, crouch, reach, handle tools, and lift material.
· Frequently requires the ability to balance and push a motorcycle.
Working Conditions
· Frequently works near moving mechanical parts.
· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
· Occasionally, exposed to exhaust fumes or other airborne particles.
Signature Harley-Davidson is an equal opportunity employer.
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Major Duties and Responsibilities
1. Customer Service
- Provide excellent customer service to all dealership customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customer.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Accept cash and credit card payments for merchandise purchases. Keep cash register accurate
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2. Retail Sales of General Merchandise
- Provide prompt and accurate service at cash register.
- Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
- Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
- Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
- Create well-organized presentations, which appeal to our customers.
- Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Maintain update customer mailing lists
- Attend training sessions to keep current with merchandising an inventory control issues.
3. Other Duties
- As assigned
Supervisory Responsibilities
- No Supervisory responsibilities
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling
- Demonstrate professionalism in providing customer service.
- Review all assigned HDU training video sessions to keep current in General Merchandise
- Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
- Must have the ability to stand and walk the sales floor for most of the day
- Frequently required to bend, stoop, crouch, reach, and lift 40 lbs of merchandise
Working Conditions
- Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
Signature Harley-Davidson is an Equal Opportunity Employer.
Signature Harley-Davidson offers: 401k retirement plan available medical, dental and vision insurance available paid time off, employee retail discount (to eligible employees)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to commute/relocate: Perrysburg, OH 43551: Reliably commute or planning to relocate before starting work (Preferred)