WE WANT YOU ON OUR TEAM

WE WANT YOU ON OUR TEAM

Ready to make an exciting change?  The team at Signature Harley-Davidson is looking to add awesome people.

Are you Awesome?  Check out the career opportunities we have for you!  

Send us your Cover Letter and Resume below.

 

Signature Harley-Davidson is seeking an associate who can provide prompt, dependable and high-quality assistance to all employees of the Service Department. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

Helping Service Personnel

  • Ability to accept and follow directions.
  • Help Service Department employees to run an efficient and customer oriented department.
  • Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
  • Assist Technicians with keeping the service department clean and organized.
  • Assist with new motorcycle un-crating and set-up.
  • Maintain and periodically check inventory of charged motorcycle batteries.
  • Deliver service bikes as needed.
  • Re-fill stock of oil, electrolyte material, or other supplies, as needed.
  • Assist technicians or other dealership personnel, when asked. 

Customer Service

  • Greet external customers immediately, in a courteous and friendly manner.
  • Handle requests quickly, and courteously.

Other Duties

  • As assigned 

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Follow directions
  • Ask questions when in doubt

Qualifications

  • Ability to accept and follow directions.
  • Demonstrated willingness to work flexible hours.
  • Must maintain a valid driver’s license and acceptable driving record to our insurer.

Physical Demands

  • The noise level in the work environment is usually loud. 
  • Requires the use of both hands. 
  • Frequently requires to bend, stoop, crouch, reach, push, pull, handle tools, and lift up to 50 lbs. of material
  • Occasionally requires the ability to balance and push a 900 lb. motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts. 
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.


Signature Harley-Davidson offers:

401k retirement plan available medical, dental and vision insurance available paid time off,  employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Signature Harley-Davidson is seeking an experienced motorcycle service advisor who can provide prompt, dependable and high-quality vehicle sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

  • Service Department Operations
  • Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customers.
  • Assign jobs to technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid, warranty, and internal repair orders.
  • Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
  • Become familiar and efficient with all phases of the computer system required for service and parts management
  • Other duties as assigned.

Customer Service

  • Provide superior customer service to both internal and external customers
  • Promptly notify customers of any changes, delays, or additional work needed.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

Qualifications

Model superior customer service behavior for all interactions with customers and employees.

Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership or the demonstrated ability to quickly learn them.

Must maintain a valid driver’s license and acceptable driving record to our insurer.

Must hold a motorcycle endorsement or must be willing to get within 60 days of employment

Occasionally requires the ability to balance and push a motorcycle.

Signature Harley-Davidson offers a base pay and performance driven commission along with:
401k retirement plan available medical, dental and vision insurance available paid time off
employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

 

Manages employees and operations of the service department.

Key Result Areas

  • Service Department Operations
  • Customer Service
  • Management

Major Duties and Responsibilities

  • Service Department Operations
    • Provide prompt, dependable, high quality vehicle service to (internal & external) customers
    • Ensure service department contributes an acceptable level of gross $ net profit
    • Maximize productivity levels of service technicians
    • Ensure service personnel are alert, well trained, and available when needed.
    • Review work-in-progress to ensure quality and timeliness
    • Occasionally assist technicians when they are having difficulty performing service work.
    • Make estimates for internal and wreck repairs.
    • Establish procedures to initiate and forward all customer paid, warranty and internal repair orders.
    • Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
    • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Customer Service
    • Maintain a high degree of customer satisfaction.
    • Greet customers immediately, in a courteous and friendly manner.
    • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”
    • Gain the trust and confidence of new customers when they are introduced to the service department.
    • Give special attention to repeat orders to ensure the situation is corrected.
  • Management
    • Maintain service follow-up programs
    • Grow the volume of service work
    • Maintain budgeted revenue and expense objectives.
    • Develop promotional campaigns in conjunction with the Parts & Sales departments
    • Maintain efficiency reports on sales representatives
    • Provide reports to GM, as requested
    • Develop monthly and annual objectives for the department in collaboration with GM.
    • Attend training sessions to keep current with service department issues.
  • Other Duties
    • As assigned

Supervisory Responsibilities

  • Establish departmental work schedule, balancing the work loads of all employees.
  • Monitor and address all comebacks with individual technicians.
  • Establish job assignments for all service employees within their skill levels.
  • Set policies and procedures for service department.
  • Manage employee performance (evaluate and counsel).
  • Assist with recruiting, interviewing, hiring, and termination employees.
  • Maintain records of all employee’s performance reviews.
  • Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.)

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM and owner(s) 
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Demonstrate an interest in growing the service business.
  • Focus on quality.

Qualifications & Job Requirements

  • Two years progressive experience within the service department of a motor vehicle dealership.
  • Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
  • Current, valid driver’s license. 
  • Current, valid motorcycle license.

Physical Demands

  • The noise level in the work environment is usually loud.
  • Occasionally required to bend, stoop, crouch, reach, and handle tools.
  • Occasionally required to bend, stoop, crouch, reach and lift 50lb. of material.
  • Occasionally requires the ability to balance and push a 900lb. motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts.
  • Occasionally works in an area with battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. 
  • Occasionally works in an area with exhaust fumes or other airborne particles.

 Signature Harley-Davidson offers: 401k retirement plan, medical, dental and vision insurance, paid time off and employee retail discount.

Signature Harley-Davidson is an Equal Opportunity Employer.

Plans and executes marketing, advertising, and product promotion activities, consistent with the goals and objective of the organization

Major Duties and Responsibilities

  1. Marketing
    • Responsible for the creation and implementation of the dealership’s marketing plan; also maintains routine updates of the marketing plan.
    • Communicate marketing activities and plans with GM and management on a weekly basis.
    • Conduct market research activities and analysis and establishes data management to improve the dealership’s marketing efforts.
    • Coordinate the development and implementation of the dealership’s marketing, advertising, and public relations activities.  This includes event large and small both onsite and offsite.
    • Assist HOG chapter with event planning, coordination with dealership activities and chapter meetings.
    • Manage annual marketing budgets, regularly monitors expenditures, and prepares summary assessments and report.
    • Monitor and analyze marketing promotion results to determine effectiveness of each promotion campaign.
    • Organize community events for the dealership, such as fashion shows, open house, motorcycle rides and charity events, etc.
    • Shop for supplies for all events, set-up event areas and coordinating activities.
    • Attend training sessions to keep current with marketing techniques.
  2. Advertising and Promotion
    • Direct and coordinate production of advertising and promotional spot announcements, press releases, and direct mailings to customers.
    • Ensure marketing is in compliance with Motor Company policy and guidelines.
    • Maintain website including proper information on inventory, events, promotions, and department pages.
    • Post and promote dealership, motorcycle, products, and events on social media
    • Develop and coordinate departmental promotions with the dealership managers  
    • Ensure all marketing and event materials in store are posted, current and look professional
    • Create, review and/or oversee media spots including newspaper, direct mailings to customers, on-hold messaging and other promotional publications.
    • Create, write, and edit promotional and informational materials, such as event poster/flyers, dealership on hold messaging, email marketing, press releases, brochures and newspaper and magazine advertisements.
    • Organize and handle donation requests, budget and fulfillment
  3. Customer Service
    • Answer social media, email inquiries and reviews promptly and professionally
    • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Make Things Right”
  4. Other Duties
    • As assigned

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all personnel by maintain positive relationships with customer, employees, GM’s and owner(s).
  • Be prompt and available for flexible scheduling
  • Be honest and fair in all business dealings.

Qualifications and Job Requirements

  • Ability to get along with a broad customer base
  • Excellent communication skills
  • Prefer one year of experience and/or training in promotional activities and graphic design
  • Prefer knowledge and experience with marketing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Must maintain a valid driver’s license and acceptable driving record to our insurer.
  • Bending, stooping, moving items up to 40 lbs. may be required occasionally.

 Signature Harley-Davidson offers:

401k retirement plan available medical, dental and vision insurance available paid time off, employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Major Duties and Responsibilities

  1. Customer Service
    • Provide excellent customer service to all dealership customers.
    • Greet customers immediately, in a courteous and friendly manner.
    • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
    • Handle telephone transactions quickly, and courteously.
    • Point out any sales, specials, or new merchandise to customer.
    • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
    • Accept cash and credit card payments for merchandise purchases.  Keep cash register accurate
    • Notify customers when special orders or back-ordered items are received.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  2. Retail Sales of General Merchandise
    • Provide prompt and accurate service at cash register.
    • Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
    • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
    • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
    • Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
    • Create well-organized presentations, which appeal to our customers.
    • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
    • Continuously maintain showroom product availability by stocking shelves and displays.
    • Maintain update customer mailing lists
    • Attend training sessions to keep current with merchandising an inventory control issues.
  3. Other Duties
    • As assigned

Supervisory Responsibilities

  • No Supervisory responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling
  • Demonstrate professionalism in providing customer service.
  • Review all assigned HDU training video sessions to keep current in General Merchandise
  • Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

  • Must have the ability to stand and walk the sales floor for most of the day
  • Frequently required to bend, stoop, crouch, reach, and lift 40 lbs. of merchandise

 Working Conditions

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

 

Signature Harley-Davidson offers; 401k retirement plan available, medical, dental and vision insurance available, paid time off and employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

 

 

 

Required
Required
Required
Required
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.