WE WANT YOU ON OUR TEAM

WE WANT YOU ON OUR TEAM

Ready to make an exciting change?  The team at Signature Harley-Davidson is looking to add awesome people.

Are you Awesome?  Check out the career opportunities we have for you!  

Send us your Cover Letter and Resume below.

 

Signature Harley-Davidson is seeking an associate who can provide prompt, dependable and high-quality assistance to all employees of the Service Department. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

Helping Service Personnel

  • Ability to accept and follow directions.
  • Help Service Department employees to run an efficient and customer oriented department.
  • Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
  • Assist Technicians with keeping the service department clean and organized.
  • Assist with new motorcycle un-crating and set-up.
  • Maintain and periodically check inventory of charged motorcycle batteries.
  • Deliver service bikes as needed.
  • Re-fill stock of oil, electrolyte material, or other supplies, as needed.
  • Assist technicians or other dealership personnel, when asked. 

Customer Service

  • Greet external customers immediately, in a courteous and friendly manner.
  • Handle requests quickly, and courteously.

Other Duties

  • As assigned 

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Follow directions
  • Ask questions when in doubt

Qualifications

  • Ability to accept and follow directions.
  • Demonstrated willingness to work flexible hours.
  • Must maintain a valid driver’s license and acceptable driving record to our insurer.

Physical Demands

  • The noise level in the work environment is usually loud. 
  • Requires the use of both hands. 
  • Frequently requires to bend, stoop, crouch, reach, push, pull, handle tools, and lift up to 50 lbs. of material
  • Occasionally requires the ability to balance and push a 900 lb. motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts. 
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.


Signature Harley-Davidson offers:

401k retirement plan available medical, dental and vision insurance available paid time off,  employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Signature Harley-Davidson is seeking an experienced motorcycle service advisor who can provide prompt, dependable and high-quality vehicle sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major Responsibilities

  • Service Department Operations
  • Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customers.
  • Assign jobs to technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid, warranty, and internal repair orders.
  • Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
  • Become familiar and efficient with all phases of the computer system required for service and parts management
  • Other duties as assigned.

Customer Service

  • Provide superior customer service to both internal and external customers
  • Promptly notify customers of any changes, delays, or additional work needed.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

Qualifications

Model superior customer service behavior for all interactions with customers and employees.

Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership or the demonstrated ability to quickly learn them.

Must maintain a valid driver’s license and acceptable driving record to our insurer.

Must hold a motorcycle endorsement or must be willing to get within 60 days of employment

Occasionally requires the ability to balance and push a motorcycle.

Signature Harley-Davidson offers a base pay and performance driven commission along with:
401k retirement plan available medical, dental and vision insurance available paid time off
employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

 

Motorcycle Sales Associate

Signature Harley-Davidson is seeking an experienced motorcycle sales associate who can provide prompt, dependable and high-quality vehicle sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn.

Major responsibilities

  • Complete and stay updated on training materials
  • Attain new and used sales quotas as agreed upon with the sales manager
  • Use floor time effectively to meet customer needs and solicit sales of all products
  • Present the features and benefits of all products to customers
  • Follow procedures to ensure timely and proper completion of all paperwork
  • Greet customer immediately, in a courteous and friendly manner

Qualifications

  • Must have the ability to get along with a broad customer base
  • High energy level
  • Excellent communication skills and demonstrated “closing skills”
  • Knowledge and experience with sales of Harley-Davidson motorcycle and products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Must maintain a valid driver’s license and acceptable driving record to our insurer.
  • Must hold a motorcycle endorsement or must be wiling to get within 60 days of employment
  • Must be able to stage motorcycle outside and bring back into the dealership at the end of the day when weather permits
  • Must be able to demonstrate the operation of the motorcycle to the customer

Signature Harley-Davidson offers a base pay and performance driven commission along with:
401k retirement plan available
medical, dental and vision insurance available
paid time off
employee retail discount

Signature Harley-Davidson is an Equal Opportunity Employer.

Service Technician

Department- Service Department
Supervisor- Service Manager


Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.


Key Result Areas
· Service Department Operations
· Customer Service


Major Duties and Responsibilities
1)Service Department Operations
· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Accept work assignments from Service Writer/Manager.
· Request parts for the job as early as possible when needs become known.
· Perform service, repair and customization work in accordance to factory specifications.
· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
· After job is finished ensure proper completion and filing of paperwork.
· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
· Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)Customer Service
· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
· Keep customers’ vehicle cleaner that when it was dropped of.
3)Other Duties
· As assigned.


Supervisory Responsibilities
· No Supervisory Responsibilities


Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all interactions with customers and employees.
· Be prompt and available for flexible scheduling.
· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
· Focus on quality.


Qualifications & Job Requirements
· Completion of a factory authorized training program such as MMI Service School or equivalent work experience
· Current Motorcycle license.
· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.


Physical Demands
· The noise level in the work environment is usually loud.
· Requires the use of both hands.
· Frequently required to bend, stoop, crouch, reach, handle tools, and lift material.
· Frequently requires the ability to balance and push a motorcycle.


Working Conditions
· Frequently works near moving mechanical parts.
· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
· Occasionally, exposed to exhaust fumes or other airborne particles.


Signature Harley-Davidson is an equal opportunity employer.



Parts Associate


Signature Harley-Davidson is seeking an experienced motorcycle Parts Associate who can provide prompt, dependable and high-quality sales to our customers. The applicant must have excellent customer service skills, a positive attitude and be eager to learn. The position is Full-time with an hourly pay plus commission. Hours fluctuate with the seasons.
Major responsibilities
Parts Department Operations
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
· Provide excellence customer service to all the dealership’s customers.
· Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management.
Qualifications
Model superior customer service behavior for all interactions with customers and employees.
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
Occasionally requires the ability to balance and push a motorcycle.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Signature Harley-Davidson offers a base pay and performance driven commission along with: 401k retirement plan available medical, dental and vision insurance available paid time off employee retail discount
Signature Harley-Davidson is an Equal Opportunity Employer.
Non-Vaccinated customers asked to wear a mask, appointment setting, curbside pick-up, regularly sanitize common surfaces.


MotorClothes Associate

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Major Duties and Responsibilities
1. Customer Service
  • Provide excellent customer service to all dealership customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customer.
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate
  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2. Retail Sales of General Merchandise
  • Provide prompt and accurate service at cash register.
  • Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
  • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
  • Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
  • Create well-organized presentations, which appeal to our customers.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Maintain update customer mailing lists
  • Attend training sessions to keep current with merchandising an inventory control issues.
3. Other Duties
  • As assigned
Supervisory Responsibilities
  • No Supervisory responsibilities
Commitments
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling
  • Demonstrate professionalism in providing customer service.
  • Review all assigned HDU training video sessions to keep current in General Merchandise
  • Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
  • Must have the ability to stand and walk the sales floor for most of the day
  • Frequently required to bend, stoop, crouch, reach, and lift 40 lbs of merchandise
Working Conditions
  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
Signature Harley-Davidson offers; 401k retirement plan available, medical, dental and vision insurance available, paid time off and employee retail discount
Signature Harley-Davidson is an Equal Opportunity Employer.