Signature Harley-Davidson®
1176 Professional Dr, Perrysburg, OH 43551

419-873-2453
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CURRENT VACANCIES

JOB DESCRIPTION

Summary Description

Provide assistance to all sales associates of the sales department and service department as needed.

ESSENTIAL FUNCTIONS

  • Wash and/or detail internal and external customers’ new and pre-owned motorcycles.
  • Complete paperwork and move motorcycle to staging area.
  • Operate forklift to safely move motorcycles and shipping crates/skids to designated areas.
  • Clean and maintain appearance of general facilities and grounds.
  • Pick up and deliver customer motorcycles and dealer trade motorcycles as needed.

CUSTOMER SERVICE

  • Provide prompt, dependable, high quality customer service to internal and external customers.
  • Greet customers immediately, in an inviting and friendly manner.
  • Handle requests quickly and courteously.

The duties and responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks to ensure that the sales and service goals for the team are met and that the highest level of customer service is always provided.

ADDITIONAL RESPONSIBILITIES

  • Be part of the team. Assist coworkers or customers of other departments, as needed.
  • Maintain a clean and safe workplace. Notify proper person if attention is needed.

ACCOUNTABILITIES

  • Motorcycles safely transported without damage and to the satisfaction of internal and external customers. Motorcycles thoroughly and professionally washed/detailed to the satisfaction of internal and external customers.
  • Daily schedule managed to make the most effective use of dealership resources and vehicles.
  • Excellent customer service confirmed through CSI scores, customer feedback, repeat business, and/or customer referrals.
  • Positive and supportive work environment created through communication, mutual respect for all individuals and adherence to associate conduct guidelines.

COMMITMENTS

  • Treat all associates and customers fairly, courteously, and with dignity.
  • Focus on quality and productivity.
  • Attend company-sponsored events to build customer relationships and promote the dealership.
  • Clock in and out on time. Be prompt and available for flexible scheduling.
  • Demonstrate professionalism at all times, including in dress and appearance.
  • Accept direction, follow instructions and work well with others.
  • Attend company staff meetings.

QUALIFICATIONS & JOB REQUIREMENTS

  • Valid driver’s license and motorcycle endorsement.
  • Extensive driving experience
  • Acceptable motor vehicle record.

PHYSICAL DEMANDS

  • Requires the use of both hands and the ability to operate a motor vehicle.
  • Considerable walking, including up and down stairs.
  • Climbing ladders up to 30 feet.
  • Occasionally required to bend, stoop, crouch, reach, and lift 50 lbs. of material.
  • Occasionally requires the ability to balance up to 900 lbs. and push up to 1,200 lbs.
  • Color acuity to select correct wire or paint.
  • Continual use of speech, vision, hearing, and manual dexterity.

WORKING CONDITIONS

  • Outside exposure during all types of weather.
  • The noise level in the work environment is usually loud.
  • Frequently works near moving mechanical parts.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.

Signature Harley-Davidson® is an equal opportunity employer.

Job Type: Full-time

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