WE WANT YOU ON OUR TEAM

WE WANT YOU ON OUR TEAM

🏍️ **Join the Signature Harley-Davidson Team! 🛠️**

Rev up your career with the iconic Signature Harley-Davidson family! We're seeking passionate individuals to join our team and share the thrill of the open road. If you're fueled by a love for motorcycles and a commitment to exceptional customer experiences, we want to hear from you.

**Positions Available:** (scroll down for specified job descriptions)
- Motorcycle Sales Associates
- Service Advisor


**Why Choose Signature Harley-Davidson?**
- Embrace the spirit of freedom and adventure.
- Competitive salary and benefits packages to qualified employees.
- Opportunities for career growth and development.
- Be part of a tight-knit community that shares your passion.

**Requirements:**
- Enthusiasm for motorcycles and the Harley-Davidson brand.
- Customer-focused attitude.
- Team player with excellent communication skills.
- Relevant experience in the industry (depending on the position).

Ready to ride into a new career? Send your resume and cover letter to marketing@signaturehd.com  with the subject line "Harley Career - [Your Name]." Join us in creating unforgettable experiences for Harley enthusiasts!

🔗 Follow us on social media for updates: 

Facebook: @SignatureHD 

Instagram: signature_hd



#SignatureHarleyDavidson #HiringNow #RideWithUs #HarleyCareers



Job Title: Sales Associate

Department: Sales Department

Supervisor: Sales Manager

 

Summary Description: 

Provide prompt, dependable, high quality, vehicle sales to customers by using current proactive feature benefit sales techniques.

  

Key Result Areas: 

· Motorcycle Sales 

· Customer Service

 

 

Major Duties and Responsibilities: 

1) Sales Department Managers 

· Attain new and used sales quotas as agreed upon with the sales manager. 

· Use floor time effectively to meet customer needs and solicit sales of all products. 

· Present the features of all products to customers along with their benefits. 

· Show each customer advantages of products over competing brands. 

· Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits. 

· Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles.  

· Maintain profit margin objective for all vehicle sales. 

· Follow procedures to ensure timely and proper completion of all paperwork. 

· Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. 

· Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.

2) Customer Service 

· Follow the sales process. 

· Greet customers immediately, in a courteous and friendly manner. 

· Handle telephone transactions quickly, and courteously. 

· Ensure customers are properly qualified for needs, wants, and ability to buy. 

· Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. 

· Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. 

· Conduct a road test, and pre-delivery inspection prior to delivery to customer. 

· Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership. 

· Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction. 

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. 

· Attend training sessions to keep current with sales techniques and sales department issues. 

· Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).

3) Other Duties 

· As assigned

  

Supervisory Responsibilities: 

· No Supervisory Responsibilities 

 

Commitments: 

· Treat all employees and customers fairly, courteously, and with dignity. 

· Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s). 

· Remain current with all Sales department training available by reviewing and completing Harley-Davidson University Training Videos and attending seminars, workshops, and other related training programs assigned by the Sales Manager.  

· Be prompt and available for flexible scheduling. 

· Be honest and fair in all business dealings. 

· Meet or exceed sales quotas on a regular basis. 

· Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features. 


Qualifications & Job Requirements: 

· Must have the ability to get along with a broad customer base.  

· High energy level. 

· Excellence communication skills and demonstrated “closing skills”. 

· Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. 

· Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership. 

 

Physical Demands: 

· The noise level in the work environment is occasionally loud.  

· Occasionally requires the ability to balance and push a motorcycle.  

· Spend the majority of the day on your feet. 

 

Working Conditions  

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. 

 · Occasionally, exposed to exhaust fumes or other airborne particles. 



Job Title: Service Advisor

Department: Service Department

Supervisor: Service Manager

 

 

Summary Description: 

Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

 

 

Key Result Areas: 

· Service Department Operations 

· Customer Service

 

Major Duties and Responsibilities: 

1) Service Department Operations 

· Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. 

· Diagnose problems accurately, and clearly describe them on the repair order. 

· Estimate costs and completion times at point of sale. Clearly communicate them to customer. 

 · Assign jobs to technicians based on skill level and current resource utilization.

 · Review work-in-progress to ensure quality and timeliness.

 · Occasionally assist technicians when they are having difficulty performing service work.

 · Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.

 · Perform cashier functions, as needed.

 · Make estimates for internal and wreck repairs.

 · Open & close all customer paid, warranty, and internal repair orders.

 · Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.

 · Become familiar and efficient with all phases of the computer system required for service and parts management

 2) Customer Service 

· Provide superior customer service to both internal and external customers

 · Greet customers immediately, in a courteous and friendly manner. 

 · Handle telephone transactions quickly, and courteously. 

 · Promptly notify customers of any changes, delays, or additional work needed.

 · Sell additional services by pointing out service specials or additional work needed.

 · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

 · Give special attention to repeat repairs to ensure the situation is corrected. 

 · Avoid making commitments which can not (or likely will not) be met. Set customers’ expectations to a level where they will likely be met. 

 3) Other Duties

 · As assigned

 

 Supervisory Responsibilities 

· No Supervisory Responsibilities

 

 Commitments: 

· Treat all employees and customers fairly, courteously, and with dignity.

 · Model superior customer service behavior for all interactions with customers and employees.

 · Be prompt and available for flexible scheduling.

 · Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager. 

  

Qualifications & Job Requirements: 

· Superior communication and customer service skills.

 · Ability to get along with a broad customer base.

 · Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

 · Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers. 

 · Current, valid motorcycle license.

  

Physical Demands: 

· The noise level in the work environment is usually loud.

 · Occasionally required to bend, stoop, crouch, reach, and handle tools.

 · Occasionally requires the ability to lift material.

 · Occasionally requires the ability to balance and push a motorcycle. 

 

Working Conditions:

 · Frequently works near moving mechanical parts. 

 · Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

 · Occasionally, exposed to exhaust fumes or airborne other particles.  

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Major Duties and Responsibilities

1. Customer Service

  • Provide excellent customer service to all dealership customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customer.
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

2. Retail Sales of General Merchandise

  • Provide prompt and accurate service at cash register.
  • Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
  • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
  • Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
  • Create well-organized presentations, which appeal to our customers.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Maintain update customer mailing lists
  • Attend training sessions to keep current with merchandising and inventory control issues.

3. Other Duties

  • As assigned

Supervisory Responsibilities

  • No Supervisory responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling
  • Demonstrate professionalism in providing customer service.
  • Review all assigned HDU training video sessions to keep current in General Merchandise
  • Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

  • Must have the ability to stand and walk the sales floor for most of the day
  • Frequently required to bend, stoop, crouch, reach, and lift merchandise

Working Conditions

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

Signature Harley-Davidson is an Equal Opportunity Employer.

Signature Harley-Davidson offers: 401k retirement plan available medical, dental and vision insurance available paid time off, employee retail discount (to eligible employees)

*Pay is based on experience. Hourly pay plus commissions.